Is Mailing Gold Safe? Here Is Exactly How We Protect It

The number one question we get about selling gold by mail — and the fairest one. The honest answer: it is safe when the shipment is insured, tracked, and opened on camera by a business you can actually visit. Here is how each layer works.

Layer 1 — Insured up to $50,000, from first scan to our vault

Your free FedEx label carries insurance of up to $50,000, and it activates the second FedEx scans your package and stays active until it reaches our vault. You are never in a coverage gap while your gold is in transit. If what you are sending is worth more than $50,000, call us before you ship — (561) 774-9292 — and we will arrange the shipment properly rather than leave you under-covered.

Layer 2 — Tracking the whole way

Every shipment moves on a tracked FedEx label — you see where your package is, and so do we. Drop it at a staffed FedEx location and keep your receipt: that receipt is your proof of hand-off and the start of coverage.

Layer 3 — Opened on camera

Every package is opened, photographed, weighed, and tested on camera. There is a recording of exactly what arrived, what it weighed, and what it tested as — protection for both sides, and the reason 445,000+ followers watch our appraisals across TikTok, YouTube, Facebook and Instagram. See how the testing works.

Layer 4 — Free insured returns if you decline

If you do not like your offer, everything ships back free, fully insured, no questions asked and no fees. Declining costs you nothing — which is exactly how it should be.

What if something goes wrong in transit?

That is what the insurance is for. In the rare event of a shipping problem, call us at (561) 774-9292 — a real person at a real store walks you through the claim with the shipment records and your pre-shipping photos. This is also why we tell every customer to photograph their items before sealing the box.

Smart-shipper checklist

• Photograph every item before packing.
• Double-box; nothing valuable-sounding written on the outside.
• Staffed FedEx location, not a drop box; keep the receipt.
• Use the estimate form first so the shipment is expected and insured — how the free label works.

Shipping from inside Florida

Most of our mail comes from within Florida — Tampa, Orlando, Jacksonville, Naples, Fort Myers, Sarasota, Gainesville, Tallahassee and the Keys. An in-state package normally reaches our Pompano Beach vault the next morning, so it spends less time in transit than one crossing the country, and you are dealing with a licensed Florida pawnbroker at an address you can look up. The insurance, the filmed opening and the payout math are identical wherever the box starts.

Why sellers trust a shop they can watch — or walk into

Get my instant estimateSee the full process

Questions about a specific shipment? Call or text (561) 774-9292 with your reference number.