Mail-In Gold · Safety, Insurance & Tracking

Is Mailing Gold Safe? Here Is Exactly How We Protect It

The number one question we get about selling gold by mail — and the fairest one. The honest answer: it is safe when the shipment is insured, tracked, and opened on camera by a business you can actually visit. Here is how each layer works.

Layer 1 — Insurance from first scan to our vault

Your free FedEx label comes with full insurance that activates the second FedEx scans your package and stays active until it reaches our vault. You are never in a coverage gap while your gold is in transit.

Layer 2 — Tracking the whole way

Every shipment moves on a tracked FedEx label — you see where your package is, and so do we. Drop it at a staffed FedEx location and keep your receipt: that receipt is your proof of hand-off and the start of coverage.

Layer 3 — Opened on camera

Every package is opened, photographed, weighed, and tested on camera. There is a recording of exactly what arrived, what it weighed, and what it tested as — protection for both sides, and the reason 230K+ people watch our appraisals on TikTok. See how the testing works.

Layer 4 — Free insured returns if you decline

If you do not like your offer, everything ships back free, fully insured, no questions asked and no fees. Declining costs you nothing — which is exactly how it should be.

What if something goes wrong in transit?

That is what the insurance is for. In the rare event of a shipping problem, call us at (561) 774-9292 — a real person at a real store walks you through the claim with the shipment records and your pre-shipping photos. This is also why we tell every customer to photograph their items before sealing the box.

Smart-shipper checklist

Photograph every item before packing.
Double-box; nothing valuable-sounding written on the outside.
Staffed FedEx location, not a drop box; keep the receipt.
Use the estimate form first so the shipment is expected and insured — how the free label works.